At MERIDIAN RIDGE LLC, customer satisfaction is important to us. We strive to provide quality faucets and related plumbing fixtures, including kitchen faucets, bathroom faucets, basin faucets, and other household plumbing products.
If you are not completely satisfied with your purchase, we offer a return and refund process under the conditions outlined in this policy. Please review the following terms before submitting a return or exchange request.
1. Return Period
Customers may request a return within 30 days of the delivery date.
To qualify for a return, the request must be submitted within this 30-day period. Products must meet the eligibility requirements described below.
We recommend contacting our customer service team before sending any items back to ensure that your return is properly authorized and processed.
2. Return Eligibility
To qualify for a return, products should meet the following conditions:
- The return request is submitted within 30 days of delivery.
- Products are unused, uninstalled, and in their original condition.
- Products are returned with their original packaging, accessories, components, and included documentation, where applicable.
- Products are not damaged as a result of improper handling, installation, or misuse by the customer.
- Proof of purchase or a valid order number is provided.
For faucets and plumbing fixtures, products that have been installed, connected to plumbing systems, used, or modified may not qualify for a standard change-of-mind return due to hygiene, installation, and resale considerations.
Items that are incomplete, excessively damaged, or otherwise not in their original condition may be ineligible for a return, except where the issue is caused by our error or a product quality problem.
3. Non-Returnable Items
The following items are generally not eligible for standard returns:
- Products that have been installed or used.
- Products damaged due to improper installation, misuse, or unauthorized modification.
- Products returned without prior authorization.
- Products missing essential components or accessories due to customer handling.
- Items that cannot be resold in their original condition, unless the return is due to a verified product defect or our fulfillment error.
Nothing in this section limits any rights customers may have under applicable consumer protection laws.
4. How to Request a Return
To initiate a return, please follow these steps:
Step 1: Contact Our Customer Service Team
Email us at baker@meridianridgellc.com within 30 days of receiving your order.
Please include:
- Your full name.
- Order number.
- Product name and quantity.
- Reason for the return.
- Clear photographs, if the product is damaged, defective, or incorrect.
Step 2: Return Review and Authorization
Our customer service team will review your request and respond within 1–2 business days.
If your return is approved, we will provide return instructions and confirm the applicable return arrangements.
Step 3: Ship the Product Back
Carefully package the approved product, including all eligible original packaging, accessories, and components.
Please use a trackable shipping service and retain your shipment receipt until the return has been completed.
Do not send products back before receiving return authorization and instructions from our team.
Step 4: Return Inspection
Once the returned item arrives, our team will inspect its condition and verify that it meets the return requirements.
The inspection process generally takes 3–5 business days after receipt.
5. Refund Policy
Once your returned product has been received and approved following inspection, we will initiate the refund process.
Approved refunds will be issued to the original payment method used for the purchase.
Refund processing generally takes 3–5 business days after the return has been received and approved.
Please note that the time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.
We will notify you by email when your refund has been processed.
Original shipping charges are generally non-refundable unless the return is caused by our error or a verified product quality issue, or otherwise required by applicable law.
6. Exchanges
We accept exchange requests within 30 days of delivery, subject to product availability and eligibility requirements.
Exchanges may be considered in the following situations:
- The product arrives damaged or defective.
- The wrong product or model was delivered.
- The received product does not match the confirmed order.
- An eligible product needs to be exchanged for another available item.
To request an exchange:
- Contact baker@meridianridgellc.com within 30 days of delivery.
- Provide your order number, product details, and reason for the exchange.
- Include photographs or other supporting information when applicable.
- Wait for our team to review your request and provide return instructions.
- Return the approved product according to the instructions provided.
Once the returned product has been received and inspected, an eligible replacement will generally be arranged within 3–5 business days, subject to inventory availability.
If the requested replacement is unavailable, we will contact you to discuss an alternative solution, which may include a refund where appropriate.
7. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
To help us resolve the issue, please provide:
- Your order number.
- A description of the problem.
- Clear photographs of the product and packaging.
- Any relevant details about the issue.
After reviewing your request, we may offer an appropriate resolution, including a replacement, exchange, or refund, depending on the circumstances.
For verified product quality issues, incorrect shipments, or fulfillment errors attributable to MERIDIAN RIDGE LLC, we will cover the reasonable return shipping costs or provide an appropriate return shipping arrangement.
Customers are not required to pay return shipping costs for approved returns resulting from our verified errors or product quality issues.
8. Return Shipping Costs
Return shipping costs are allocated as follows:
Quality-Related Returns or Our Fulfillment Errors
If a product is confirmed to be defective, damaged upon arrival, or incorrectly shipped due to our error, MERIDIAN RIDGE LLC will cover the reasonable return shipping costs.
Non-Quality-Related Returns
For returns due to personal preference, ordering mistakes, or other reasons not attributable to product quality or our fulfillment errors, the customer is responsible for the return shipping costs.
Original shipping charges are generally not refundable for non-quality-related returns.
9. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, customers may follow the applicable return procedures after delivery.
If an order is successfully canceled before shipment, any payment collected will be refunded to the original payment method.
10. Refund and Return Processing Time
The following timeframes are general estimates:
- Return request response: 1–2 business days.
- Return inspection: 3–5 business days after receipt.
- Refund processing: 3–5 business days after return approval.
- Exchange replacement arrangement: Generally 3–5 business days after return inspection, subject to availability.
Additional time may be required depending on shipping transit, product inspection, payment provider processing, and other circumstances.
11. Return Address
All approved returns must be sent to the following address after receiving authorization from our customer service team:
Return Address:
MERIDIAN RIDGE LLC
12583 RUVINA LN
EASTVALE, CA 91752
United States
Please contact us before shipping any returned products. Returns sent without prior authorization may experience processing delays.