At MERIDIAN RIDGE LLC, we are committed to providing a reliable and straightforward shipping experience. This Shipping Policy explains our shipping destinations, order processing procedures, estimated delivery times, and shipment tracking arrangements.
Our online store offers faucets and related plumbing fixtures, including kitchen faucets, bathroom faucets, basin faucets, and other household plumbing products.
1. Shipping Destinations
MERIDIAN RIDGE LLC currently ships orders exclusively within the United States.
We only accept shipping addresses located in the United States. International shipping is not available at this time.
To ensure accurate order processing and delivery, our checkout system is configured to accept U.S. shipping addresses only. Customers must provide a valid U.S. shipping address when placing an order.
Orders containing shipping addresses outside the United States cannot be completed through our checkout system.
2. Order Processing Time
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Business days are Monday through Friday, excluding U.S. public holidays.
During the processing period, we verify order details, prepare the purchased products, and arrange shipment.
Please note that order processing may take slightly longer during holidays, periods of high order volume, or unforeseen operational circumstances.
Customers will receive a shipping confirmation once their orders have been dispatched.
3. Estimated Shipping and Delivery Time
After an order has been processed and dispatched, the estimated transit time within the United States is generally 3–7 business days.
The estimated delivery timeframe is as follows:
- Order Processing: 1–3 business days
- Shipping and Transit: 3–7 business days
- Estimated Total Time: 4–10 business days
These timeframes are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, holidays, and other circumstances beyond our reasonable control.
4. Shipping Carriers
To support reliable domestic delivery, MERIDIAN RIDGE LLC may work with established shipping carriers, including:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
The carrier assigned to an order may vary depending on the destination, package dimensions, product characteristics, and shipping arrangements.
We select an appropriate carrier to help ensure that orders are delivered safely and efficiently.
5. Shipping Costs
Applicable shipping charges, if any, will be displayed at checkout before payment is completed.
Customers can review the final order amount, including applicable shipping fees and taxes, before confirming their purchases.
No additional shipping charges will be applied after checkout unless the customer expressly authorizes a separate transaction.
6. Order Tracking
Once your order has been shipped, a shipping confirmation email containing tracking information will be sent to the email address provided during checkout, when tracking is available.
You can use the tracking number on the corresponding carrier’s official website to check the latest shipment status.
Please allow some time for tracking information to become available after the carrier receives and scans the package.
7. Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully verify the following details before completing checkout:
- Recipient’s full name
- Street address and apartment or unit number, if applicable
- City, state, and ZIP code
- Valid contact information
MERIDIAN RIDGE LLC is not responsible for delivery problems caused by incorrect or incomplete addresses provided by customers.
If you notice an error in your shipping information, please contact us as soon as possible. We will make reasonable efforts to assist before the order is dispatched.
8. Delayed or Missing Shipments
Although we work with established domestic shipping carriers, unexpected delays may occasionally occur due to weather conditions, transportation disruptions, peak shipping periods, or other circumstances outside our control.
If your shipment has not arrived within the estimated delivery timeframe, please contact our customer service team.
We will review the available tracking information and work with the relevant carrier when necessary to help identify the shipment status.
9. Damaged Packages
If your order arrives with visible shipping damage or the product appears damaged upon delivery, please contact us as soon as possible.
To help us review the issue, please provide:
- Your order number
- A description of the damage
- Clear photographs of the damaged product and packaging, if available
Our team will review your request and provide appropriate assistance in accordance with our Refund Policy.