MERIDIAN RIDGE LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, browse our products, or make a purchase.
Our online store offers faucets and related plumbing fixtures for residential use, including kitchen faucets, bathroom faucets, basin faucets, and other related products.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal information:
Personal Identification Information
- Full name
- Billing and shipping addresses
- Email address
- Telephone number
Order and Transaction Information
- Products purchased
- Order details and transaction history
- Billing information
- Payment confirmation and transaction references
Technical and Usage Information
- IP address
- Browser type and device information
- Operating system
- Website browsing activity
- Cookies and similar tracking technologies
Payment card details are processed by our third-party payment service providers. We do not intentionally store complete payment card numbers or security codes on our servers.
2. How We Use Your Information
We may use collected information for the following purposes:
- To process and fulfill customer orders.
- To arrange shipping and delivery.
- To send order confirmations and transaction updates.
- To respond to customer inquiries and support requests.
- To process returns, refunds, and exchanges.
- To improve our website, products, and shopping experience.
- To detect, prevent, and investigate fraudulent or unauthorized transactions.
- To comply with applicable legal and regulatory requirements.
We only use personal information for legitimate business purposes consistent with this Privacy Policy.
3. Payment Processing
We use third-party payment processors to securely handle payment transactions. When you make a purchase, relevant payment and transaction information may be shared with the payment processor to authorize and complete your order.
Payment processing is subject to the applicable privacy policies and security practices of the relevant payment service providers.
MERIDIAN RIDGE LLC does not intentionally retain complete payment card information or card security codes.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve website functionality, remember customer preferences, analyze website traffic, and enhance the shopping experience.
These technologies may include:
- Essential Cookies: Necessary for website operation, shopping cart functionality, checkout, and security.
- Functional Cookies: Help remember user preferences and settings.
- Analytics Cookies: Help us understand website traffic and visitor interactions.
- Advertising Cookies: May be used to measure advertising performance and provide relevant marketing content.
Where required by applicable law, non-essential cookies and tracking technologies will only be activated after you provide the appropriate consent.
You may also manage cookie preferences through your browser settings.
5. How We Share Your Information
We do not sell your personal information in exchange for monetary compensation.
We may share relevant information with trusted service providers when necessary to operate our business, including:
- Payment processors for transaction processing.
- Shipping carriers and fulfillment providers for order delivery.
- Website hosting and technical service providers.
- Customer support and communication service providers.
- Analytics and security service providers.
These providers may access personal information only as reasonably necessary to perform services on our behalf and subject to appropriate contractual or legal obligations.
We may also disclose information when required by law, legal process, or to protect our rights, property, customers, and business operations.
6. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
Although we take appropriate measures to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer service, legal compliance, accounting, and dispute resolution.
Order-related personal information may generally be retained for up to seven (7) years after order completion, where appropriate for business, accounting, and legal purposes, unless a longer retention period is required or permitted by applicable law.
8. Your Privacy Rights
Depending on your state of residence and applicable privacy laws, you may have the right to:
- Request access to the personal information we collect about you.
- Request correction of inaccurate personal information.
- Request deletion of personal information, subject to applicable exceptions.
- Obtain a copy of certain personal information in a portable format.
- Opt out of the sale or sharing of personal information for cross-context behavioral advertising, where applicable.
- Limit certain uses and disclosures of sensitive personal information, where applicable.
- Not be discriminated against for exercising your privacy rights.
California residents may exercise their rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), where applicable.
Do Not Sell or Share My Personal Information
MERIDIAN RIDGE LLC does not sell personal information for monetary compensation. If you have a privacy request or wish to exercise an applicable opt-out right, please contact us using the information provided below.
We may need to verify your identity before processing certain requests.
9. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information directly from children under 13 without legally required parental consent.
If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.
10. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of external websites.
We encourage visitors to review the privacy policies of any third-party websites they access.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website operations, or applicable legal requirements.
Any updates will be posted on this page with a revised effective date. We encourage you to review this page periodically.